jiliko Privacy Policy
This Privacy Policy explains how jiliko collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here.
What We Collect and Why
Information You Provide Directly
When you register an account on jiliko, we collect personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify youridentity, create your account, and ensure that only one account is registered per person. We may also collect payment-related details such as your preferred withdrawal method and account name, which are used solely to process your PHP transactions securely. If you contact our support team, we may retain records of that communication to help resolve your concern more efficiently. All information you provide is stored securely and accessed only by authorised personnel for the purposes stated in this policy. You are responsible for ensuring that the details you submit are accurate and up to date at all times.
Usage and Technical Data
When you browse or use the jiliko platform, we automatically collect certain technical information to help us maintain and improve the service. This includes your device type, operating system, browser version, IP address, and general location data based on your network connection. We also collect information about how you interact with the platform — such as pages visited, session duration, and features used — to understand user behaviour and optimise the experience for Filipino players. This data is processed in aggregate and is not used to identify you personally unless required for security or fraud prevention purposes. Technical data is retained only for as long as necessary to fulfil the purposes described in this policy, after which it is securely deleted or anonymised.
How We Use Your Information
The personal information we collect is used to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity in compliance with applicable regulations, and provide customer support when needed. We may use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — these communications are not optional as they are necessary for the safe operation of your account. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your information will never be sold, rented, or shared with third-party advertisers. We process your data only on lawful grounds, including the performance of our contract with you and compliance with legal obligations applicable in the Philippines.
Your Rights and Data Security
Your Rights as a User
As a registered user of jiliko based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate or incomplete information in your account by contacting us at [email protected]. If you wish to close your account and request deletion of your personal data, you may submit a request to our support team, subject to any legal retention obligations we are required to fulfil. You have the right to withdraw consent for any data processing activities that are based solely on your consent, without affecting the lawfulness of processing carried out before the withdrawal. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.
How We Keep Your Data Safe
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Account passwords are stored using industry-standard hashing techniques and are never stored in plain text. Access to personal data within our organisation is restricted to staff members who require it to perform their specific job functions, and all such access is logged and monitored. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your jiliko account and to keep your login credentials confidential. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable Philippine data protection regulations.
Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our platform, legal requirements, or data processing practices. When we make significant changes, we will update the effective date shown at the top of this page so that you are always aware of the most current version. We encourage you to review this policy periodically, especially before submitting any new personal information through the platform. Continued use of jiliko after any changes have been published constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us directly at [email protected] and our team will be happy to assist you.
Privacy Questions from Filipino Players
Quick answers to the most common questions about how we handle your personal data.
jiliko does not sell or share your personal data with third-party companies for marketing or advertising purposes. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors and identity verification services — but only to the extent necessary and under strict confidentiality agreements. These third parties are not permitted to use your data for any purpose other than the specific service they provide to us. We do not share your information with other gaming platforms, data brokers, or advertisers. If we are ever required to disclose your information by law or regulatory authority in the Philippines, we will do so only to the extent required and will inform you where legally permitted.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be retained for a longer period as required by applicable financial regulations. Once the retention period has expired and there is no longer a legal basis for keeping your data, it is securely deleted or anonymised so that it can no longer be linked to you. If you close your account and request deletion of your data, we will process your request promptly while retaining only what we are legally required to keep. You can contact [email protected] at any time to ask about the specific retention period that applies to your account data.
Yes, you have the right to request a copy of the personal data that jiliko holds about you at any time. To submit a data access request, simply send an email to [email protected] with your registered account details and a clear description of the information you are requesting. We will verify your identity before processing the request to ensure that your data is not disclosed to an unauthorised party. Once verified, we aim to provide the requested information within a reasonable timeframe in a clear and accessible format. If any of the information we hold about you is inaccurate, you also have the right to request a correction, and we will update our records accordingly as quickly as possible.
Have Questions About Your Privacy?
Our support team is ready to help with any data-related concerns. You can also review our full Terms and Conditions or visit the FAQ for more information about using jiliko safely in the Philippines.